Terms & Conditions
The T’s & C’s – Version 1.0

New Clients – First Appointment

Your first consultation will be approximately 90 minutes. During this time a Bella Lindemann Practitioner will take notes about your health history, suggest the appropriate lab tests you should order to address your specific health concerns and make some recommendations for you regarding diet, rest, exercise and stress reduction. If prior to the appointment we determine that our services are not appropriate for you, we have discretion to cancel your appointment and provide a full refund.

 

Fee Schedule

Appointment fees are as outlined on the website (http://bellalindemann.com/workwithme/) and are current as at the time of booking.

Payment is due at the time of booking via one of the following payment methods: Visa, MasterCard or PayPal

 

Appointments

Follow-up consultations may be scheduled in 30 or 60-minute blocks of time.

We encourage you to book your appointment 1-2 weeks in advance.

As a courtesy to you, you will receive an appointment reminder via email.

 

Lab Tests

We receive your lab results 1-2 weeks after the lab has received your samples.

We will evaluate the results, then after evaluation you will be contacted to schedule a Results & Recommendations consultation.

You will only receive your test results during a Results & Recommendations consultation.

 

Rescheduling by Provider

If we need to reschedule your appointment, we will endeavour to provide as much notice as reasonably possible and require you to select an alternative appointment time. If you decide to not reschedule, the Cancellations and Refunds policy will apply.

 

Rescheduling by Client

If you are unable to keep your scheduled appointment, you can reschedule your appointment via the online booking tool at anytime up until 4 hours before your appointment without charge.  If you fail  to reschedule your appointment within the required notice period, the Cancellations and Refunds policy will apply.

 

Cancellations and Refunds

If you are unable to keep your scheduled appointment and do not wish to reschedule, you must cancel your appointment via the online booking tool or notify us via email a minimum of 24 hours before your scheduled appointment time to receive a full refund.  If you fail to cancel your appointment with the required notice, you will forfeit you booked appointment and any cost already incurred and will not be eligible for a refund.

 

Preparation for appointment

Technology – General

It is your responsibility to:

  • set up technology and ensure all appliances are charged and in working order;
  • set up the applications required on your phone or laptop to complete the consultation
  • ensure you have a reliable and sufficient internet or phone connection or reception
  • ensure any other technology related requirements (hardware or software) are available and in working order prior to the appointment

Failure to follow these instructions may result in forfeiture of your appointment time and fee.

 

Technology – Skype Appointments (both Australian Domestic and International)

If you select Skype as the method of communication for your appointment(s), it is your responsibility to ensure it is downloaded and tested prior to your appointment(s).  You must ensure your Privacy settings are such that we are able to contact you and send you a contact request.  You can expect a Skype contact request no later than 48 hours prior to the appointment or within 12 hours of your booking, whichever is latest.  It is your responsibility to ensure you accept the Skype contact request. Failure to follow these instructions may result in forfeiture of your appointment time and fee.

 

Intake forms

Should you be unable to provide your Bella Lindemann Practitioner with the required consultation documents or other requested documents within 48 hours of your scheduled appointment, we will not be able to proceed with your appointment and you will need to reschedule.  If so, the Rescheduling by Client and Cancellations and Refunds policies will apply.

 

Time Zone Differences

All appointments are made and will transpire using the Australian Eastern Time Zone (UTC +10:00). If you do not reside in this time zone, it is your responsibility to ensure you select the correct time zone in the booking tool and accurately convert the time change so as to not miss your appointment(s). http://www.timeanddate.com/  Failure to ensure an accurate time zone conversion will result in forfeiture of your appointment time and fee.

 

Insurance Requests

We are not in a position to collaborate with insurance companies for reimbursement of any services. The receipt you receive when purchasing items with Bella Lindemann is the only document offered to substantiate services.

 

Important Notes

Bella Lindemann Practitioners are not medical doctors; they do not service medical emergencies. If you have a medical emergency, you must contact your primary care physician or dial 000

 

Please contact us via email at hello@bellalindemann.com if you have any questions, concerns or require clarification on any of our terms and conditions.